All purchases of services virtual or in-person, digital and physical products are final. We do not offer refunds. 

In the event that you receive an order with missing items, damaged upon arrival, misspelled custom fedoras/caps or defective screen prints, we kindly request that you notify us within 3 days of receiving the item.

Promptly reporting any issues allows us to address them efficiently and ensure your satisfaction. Please contact our customer support team via our website chat box to inform us of any missing items, misspelled font on custom fedoras or defective screen prints within the designated timeframe.

Lost Parcels: We are not responsible for parcels lost in transit. Once your order has been handed over to the shipping carrier, the responsibility for that parcel transfers to the carrier. We encourage customers to track their orders and report any discrepancies or issues to the respective shipping carrier.

Please ensure that any promotional codes or coupons are successfully applied at the time of checkout to benefit from offers. We always recommend reviewing the order summary before finalizing the purchase to ensure all details are correct. We are not responsible for codes not being entered or mistaken items added or forgotten on your part.